Privacy Policy

Who we are

The Incredible Eggs Franchise covers England and comprises of seven regional branches. You can find company information relating to Incredible Eggs Franchise at the footer of this website. Our website address is: https://www.incredibleeggs.co.uk.

What personal data we collect and why we collect it

Comments

We may collect the following information:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

We may collect the following information:

• name 

• contact information including email address and telephone numbers

• demographic information such as address and postcode

• the service you require from us and when

• any additional information you chose to provide

• other information relevant to customer surveys and/or offers

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Visitor Analytics is a simple website analytics service which measures the traffic and visitors’ general details of the customers’ websites. Collecting these statistics, a website can make their visitors’ experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors’ device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. 

Who we share your data with

Both your local branch and Head Office require this information to understand your needs and facilitate your booking, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may annually send an email alerting you to our timetable opening, in order to give you priority booking using the email address which you have provided.

• From time to time, we may also use your information to contact you to obtain feedback about our services. We may contact you by email, phone or mail. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please email headoffice@incredibleeggs.co.uk.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Both your local branch and Head Office require this information for the following reasons:

• Internal record keeping.

• We may annually send an email alerting you to our timetable opening, in order to give you priority booking using the email address which you have provided.

• From time to time, we may also use your information to contact you to obtain feedback about our services. We may contact you by email, phone or mail. 

Additional information

How we protect your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.